How Atom AI support works

Atom AI support is run by the same engineers who build the product. Every message that comes through this form lands in our shared support queue, where a real person reads it and responds personally — no chatbots, no auto-responders.

We aim to reply within a few hours on business days. If your issue is time-sensitive — a billing question, a stuck campaign, or a deliverability spike — call it out in your message and we'll prioritize it.

What to include

The more context you give, the faster we can help. A useful request usually covers:

• What you're trying to do — the goal, not just the symptom.
• What you tried — the steps you took and where it broke.
• Your account email — so we can pull up your workspace and recent activity.
• Campaign or prospect identifiers — campaign name or prospect URL if relevant.
• Screenshots or a short screen recording — these beat a wall of text every time.

If you're inside the Atom AI app, the in-app chat widget reaches the same queue — feel free to use whichever is easiest.

Send a message